Privacy Policy

At TB Plumbing and Heating, we are committed to protecting your privacy and safeguarding the personal information you share with us. We collect personal information only when it is necessary to provide our plumbing services, respond to inquiries, schedule appointments, process payments, or communicate important updates. This may include your name, phone number, email address, and details about the plumbing issue you are experiencing. We do not require or publish a physical mailing address as part of our general customer communications unless it is needed specifically for service delivery.

Your information is used solely for legitimate business purposes, such as providing plumbing inspections, repairs, installations, estimates, invoices, and follow-up support. With your consent, we may also use your contact information to send updates, service reminders, or occasional promotional offers. You may opt out of marketing communications at any time.

We do not sell, rent, or trade your personal information to third parties. In limited circumstances, we may share necessary information with trusted service providers who assist us with payment processing, scheduling systems, website hosting, or technical support. These partners are required to protect your information and use it only for the purpose of supporting our services. We may also disclose information if required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance functionality. These tools may collect non-personal information such as browser type or pages visited. You can adjust your browser settings to manage cookie preferences.

You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where applicable, and withdraw consent for marketing communications at any time. To make such a request, please contact us directly.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. We may update this policy periodically to reflect changes in our practices or legal requirements, and any updates will be posted on our website.